Orders Containing Chocolate

November – April
All orders are shipped UPS ground service unless Ducky Days receives specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee. If UPS ground service takes more than 2 days from zip code 19406, we also suggest that your order be shipped using UPS 2nd Day Air. Ducky Days will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee. In addition, any package that will not arrive in 2 days via UPS Ground (shipping from zip code 19406) will automatically be upgraded to UPS 2nd Day Air (UPS Worldwide Expedited for Canadian orders). Ducky Days will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight. Ducky Days will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

Disclaimer
Ducky Days cannot be liable for delays in delivery or product availability due to customs, shipping, or natural disasters. Please choose the appropriate UPS shipping method during check out and, if possible, allow extra time to help avoid these issues.