Shipping policy

Method
We offer USPS, UPS® delivery options for all domestic shipments where available. For all international shipments, we offer DHL Express. In addition, UPS is available for Canada.  UPS can not ship to P.O. Boxes, FPO or APO address.

F.O.B.
King of Prussia, PA 19406. UPS and USPS charges are prepaid and added to all orders/invoices. Please supply complete street address. Ducky Days cannot assume responsibility for time delays in transit due to incorrect address information. Our responsibility ceases when merchandise is delivered to the carrier.

ORDERS CONTAINING CHOCOLATE
November – April
All orders are shipped ground service unless Ducky Days receives specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $7.50. If ground service is more than 2 days to these locations ( UPS Map Link ), we also suggest that your order be shipped using UPS 2nd Day Air or similar USPS service.

Ducky Days will not be held responsible for any melted chocolate unless a 2 Day shipping method and a insulated packaging is used.

May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee of $7.50. In addition, any package that will not arrive in 2 days via UPS Ground or USPS ( UPS Map Link ) will automatically be upgraded to UPS 2nd Day Air or similar shipping method (UPS Worldwide Expedited for Canadian orders).

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.

Disclaimer
Ducky Days cannot be liable for delays in delivery or product availability due to customs, shipping, or natural disasters. Please choose the appropriate UPS or USPS shipping method during check out and, if possible, allow extra time to help avoid these issues.

International Shipping
We do provide international shipping. Charges are based on weight and destination and will be calculated during the checkout process. For orders shipped to destinations outside of the United States, we are not responsible for any duties or taxes associated with the shipment. In addition, shipments to Canada may be subject to additional brokerage fees, duties or taxes.